Return & Refund Policy
Overview
The GardePro brand's return policy is designed to provide you with a comprehensive understanding of the return process and ensure your rights are protected. If you are dissatisfied with our products, we will make every effort to address any concerns you may have.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your GardePro item to request a return. To be eligible for a return, your item must be in the same condition as you received it, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.
How to Initiate a Return
To initiate a return, please contact us at support@girdepro.com. Please note that after you contact our customer service team, we will provide you with the return address.
Shipping Costs for Returns and Exchanges
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If GardePro staff determine that there is no fault with the product and the return or exchange is due to the customer's personal reasons, the customer will be responsible for the shipping costs.
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If GardePro staff determine that the product is faulty or there has been an error on our part, we will negotiate a return or exchange, and GardePro will cover the shipping costs.
We do not provide prepaid return shipping labels. Customers need to pay for return shipping upfront, and we will reimburse the return shipping fee within 3–5 business days after our warehouse receives your returned item. The payment method for these costs will follow the same process as outlined in the “Postage Refund” section.
Unsolicited Returns Not Accepted
Items returned to us without prior request will not be accepted.
Items Not Eligible for Return
Unfortunately, we cannot accept returns of GardePro promotional items or gift cards. If you receive GardePro product gifts for free from any source, those products cannot be returned or refunded, and they cannot be exchanged for cash.
Damage and Issues
Please inspect your GardePro order upon receipt. If the item is defective, damaged, or you receive the wrong item, please contact us immediately at support@girdepro.com so that we can assess and resolve the issue.
Return Addresses
United States
For returns in the United States, please send to:
Attn: leon-XHX-9212 (GardePro)
Address: 110-20 Dunkirk Street
City: Saint Albans
State: New York (NY)
Postal Code: 11412
Country: United States
Europe
For returns in Europe, please send to:
Company: DZF International GmbH (GardePro)
Name: Fan Yang
Tel: 015771036399
Email:
y.fan@dzf-international.eu
Address: Georgenhäuser Str. 1, Tor 1, 64409 Messel, Germany
Exchanges
The fastest way to get the product you want is to return the item you have. Once the return is accepted, you can then purchase the new GardePro product separately.
EU 14-Day Cooling-Off Period
Despite the above provisions, if GardePro products are shipped to the EU, you have the right to cancel or return your order within 14 days without giving any reason. Similar to the above, your items must be in the same condition as when you received them, unused, with tags, and in their original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
Once we receive and inspect your GardePro return, we will notify you whether your refund has been approved. If approved, your refund will be processed within 10 business days.
Please note that if the refund you require includes not only the full amount of your original order but also the postage paid by GardePro on your behalf, any postage costs exceeding the original order amount will require you to provide your PayPal account. Excess postage paid by you on behalf of GardePro will be refunded to the PayPal account provided by you within 10 working days.
Your bank or credit card company may take some time to process and post the refund.
Processing Time for Refunds
The specific timeframe for refunds to be credited to your account is within 10 business days.
Shipping Costs in Refunds
Whether the original purchase included free shipping or incurred shipping costs, GardePro will not deduct any shipping charges that were part of the original purchase when processing a refund.
If more than 15 business days have passed after we approve your GardePro return, please contact us at support@girdepro.com.
Postage Refund
When applying for a postage refund through GardePro, there are two scenarios to consider:
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If you only request GardePro to refund your postage, once your refund request is approved, your refund will be automatically processed to your original payment method within 10 business days.
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If you request GardePro to refund both the original order cost and postage, and the refund amount exceeds your original order amount, you will need to provide your PayPal account. Excess postage paid by you on behalf of GardePro will be refunded to the PayPal account provided by you within 10 working days.
Please note that your bank or credit card company may take some time to process and post the refund. If more than 15 business days have passed after we approve your GardePro postage refund, please contact us at support@girdepro.com.
Contact Information
For any queries related to returns or customer service, please email support@girdepro.com.
For business cooperation inquiries, please email hi@girdepro.com.
Hong Kong Office
Phone:
+852-69946170
Business Address:
Rm 619b, 6/f, Fortune Comm. Bldg., 362 Sha Tsui Rd, Tsuen Wan, NT, Hong Kong
Shenzhen Office
Phone:
+86-19928703068
Business Address:
Summer Valley, Meisheng Chuanggu Science and Technology Innovation Park, Longchang Road, Baoan District, Shenzhen City, Guangdong Province, China
